UniGo is committed to protecting the privacy and personal information of our users. This Privacy Policy explains how UniGo collects, uses, stores, and protects your information when you use the UniGo mobile application, website, and related services.
By using UniGo, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect the following types of information when you use UniGo:
When you register for UniGo, we may collect:
Full name
Email address
Phone number
Student verification information
Profile photo
Driver license details (for drivers)
Vehicle information (for drivers)
UniGo collects location data to:
Match riders with drivers
Provide navigation for rides
Improve service efficiency
Location data may be collected while the app is in use.
Payments made through UniGo may require:
Payment card details
Transaction history
Payment verification
Payment processing is handled by secure third-party payment providers.
We may collect technical data such as:
Device type
Operating system
App version
IP address
This helps improve app performance and security.
UniGo uses collected information to:
Provide ride and delivery services
Connect riders with drivers
Process payments and transactions
Verify drivers and vehicles
Improve safety and service quality
Communicate updates and support messages
Prevent fraud or misuse of the platform
Drivers may be required to provide additional information including:
Driver’s license
Vehicle details
Vehicle inspection or roadworthy documentation
Student Identity verification
This information helps ensure safe and compliant transport services.
UniGo does not sell personal information.
Information may be shared only when necessary with:
Drivers and riders to complete trips
Payment processors for secure transactions
Service providers assisting with app operations
Authorities when required by law
UniGo takes reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse.
Security measures include:
Secure servers
Encrypted communications
Access control systems
UniGo implements appropriate technical and organizational measures to protect personal information. While we strive to protect user data, no method of electronic transmission or storage is completely secure.
Users must ensure that:
Account information is accurate
Login details are kept secure
UniGo services are used responsibly
Any misuse of the platform may result in account suspension or termination.
UniGo may retain personal data for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Maintain operational records
UniGo may integrate third-party services such as:
Payment gateways
Map and navigation services
Verification services
These providers operate under their own privacy policies.
UniGo services are intended for users 18 years and older. We do not knowingly collect personal information from minors.
UniGo may update this Privacy Policy periodically. Updates will be posted within the application or website.
Continued use of UniGo after changes means acceptance of the updated policy.
If you have questions regarding this Privacy Policy, please contact:
UniGo
Email: info@gounigo.co.za
Location: South Africa